YMCA Employment, Training & Settlement Services is dedicated to personal growth and the creation of healthy individuals and communities by providing opportunities for employment planning and preparation, training and lifelong learning.

Quality Service Commitment

YMCA Employment, Training & Settlement Services is committed to providing quality services designed to meet the employment, education and training goals / expectations of our members/participants. 

1. Best Practices

• The YMCA Experience is friendly and welcoming
• The YMCA has a process for communication and feedback 

2. Quality Indicators for Member/Participant Working Areas

• Clean, safe, convenient, accessible, and functional 

3. YMCA Educational Principles

• Thorough orientation & skill appropriate activities
• Experiential & interactive learning

4. Quality Indicators for Human Resource Management

• Comprehensive training plan and orientation for all staff
• Goal setting & regular performance reviews for all staff 

5. Quality Indicators for Communication and Promotion

• Member/participant feedback system
• On going review of program effectiveness 

And, we always welcome constructive feedback!